Customer service survey template
This customer service survey template empowers companies to collect feedback concerning their customer service representatives and the effectiveness of their resolution process.
It also helps in identifying areas of improvement, ensuring the ongoing enhancement of their customer service department.
Template tags
Customer service survey
Example questions
Personal Information
General Satisfaction
1. On a scale of 1 to 10, how satisfied are you with the customer service you received?
(1 being extremely unsatisfied, 10 being extremely satisfied)
2. Was your issue or concern resolved in a timely and satisfactory manner?
3. How likely are you to use our customer service again in the future?
Interaction with Customer Service Representative
1. Was the customer service representative friendly and helpful?
2. Was the representative knowledgeable about the issue or concern you were inquiring about?
3. Was the representative able to effectively address your issue or concern?
Communication and Resolution
1. Was the communication with the customer service representative clear and easy to understand?
2. Was the resolution to your issue or concern satisfactory?
3. Was the resolution provided in a timely manner?
Process and Tools
1. Was the process for contacting customer service convenient and easy to use?
2. Were the tools and resources provided by the customer service representative helpful in resolving your issue or concern?
Additional Feedback
1. Is there anything else you would like to share about your experience with our company?
2. Are there any suggestions you have for improving our products/services?
Customer Service Survey Template Builder
LimeSurvey's customer service form survey template builder empowers you to gather valuable feedback on your customer support team's performance and make data-driven decisions to enhance the customer experience.
- 800+ Free survey templates
- 28+ different question types
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